Frequently Asked Questions
How do I choose my size?
Please check the size guide on each product page before ordering. For a more relaxed fit, compare the garment measurements with a sweatshirt or T-shirt you already love.
How is my order made?
MELLOW pieces are made to order by our production partners. This helps us avoid holding unnecessary stock.
Will I receive tracking?
When tracking is available, you will receive it by email after your order has been produced and shipped.
Can colors look different in person?
Small differences can occur because screens display colors differently and garment shades may vary slightly between production batches.
Can I change my order?
Contact us as quickly as possible. Once production begins, changes or cancellations may no longer be possible.
Need help?
Use the store contact page and include your order number so we can help you faster.